Esquire Clothing Ships all UK and International orders using U.P.S.

• U.K Orders over £150 Shipped Free of Charge
• All other U.K orders: £3.00
• Euro Zone 1 to Zone 5 orders: £12
• Non-EU Worldwide Zone A to D orders: £25

Delayed Deliveries:
Esquireclothing.com cannot be held responsible for items shipped in a timely fashion but are delayed.
Please note:
Once the delivery address has been confirmed during the ordering process, the address cannot then be changed. We cannot post orders to P.O Box addresses. The International postage cost cannot be refunded unless a product is accepted back as faulty.
Click and Collect Delivery:
Esquireclothing.com offer a Click and Collect service, where customers can order online, and collect goods in-store, here at Esquire Clothing.
Please allow 24-48 hours for us to process your order, where it will then be available to collect in store, on presentation of:
Proof of Order – ie a print out of the Order Confirmation email you will recieve on order completion.
Proof of ID – eg, a Passport or Driving License, ideally photographic and/or proof of address.
Please contact us in store on (+44) 01343 550958 or via email on [email protected] if you have any questions.
Returns
A returns form will be included in your delivery. However you can also download our returns form here (PDF LINK)
Full price and sale items can be returned within 14 days of placing the order for a refund.
Prior to returning an order, please email [email protected] for authorisation, you will need to provide your order number, name and details of return items. Please also note the order ID number on the outside of the returned package.
Please note return requirements:
Do not remove any original tags, labels or damage the packaging as this will void any refund or exchange.
Every item will be shipped with a white plastic garment tag attached to it. If you are happy with your item and want to keep it you can cut it with scissors. If you plan on returning the item then do not remove the white plastic garment tag. Once it is removed no returns can be processed.
Items must be sent back with the original packaging and securely sealed along with any branded packaging the order was sent with.
Returned items will be subject to inspection. Clothing with stains or odours will not be accepted nor will items which have been misused or where correct washing instructions have not been followed.
Esquireclothing.com will not cover the cost of your return unless your order is proven faulty or we have made an error. This is only possible on single order items.
If you chose to return an item via Royal Mail we would recommend using a recorded delivery service for better tracking, return of the order is the customer’s responsibility until its arrival safely with us. We are not responsible for lost or damaged items sent by the customer.
Returned items should be posted to:
Returns Department
Esquire Clothing
207 High Street
Elgin
IV30 1DJ
Scotland, UK

The cost of delivery will be deducted from refunds on orders which enjoyed a free delivery service. We can only extend a free delivery to customers who wish to keep the purchased items or exchange.
While we endeavour to issue a refund the same day a return arrives, please allow up to several working days for the refund to appear in your account, this is due to processing with your card issuer.
Refunds will only be issued to the original card used in the transaction. This is to protect against Bank/Card fraud.
Exchanges: for items which have been purchased at the full RRP, we will re-send your FIRST exchange free of charge. For further exchanges postage costs will apply. Please note, only two exchanges are available per item.

FAULTY ITEMS

If the item you received is faulty, please contact customer support ([email protected]) quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault. The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
This does not affect your statutory rights

Exclusions:
Items excluded from the returns policy include underwear, swimwear, earrings, hosiery, sunglasses. These are non-refundable and cannot be exchanged. This does not affect your statutory rights.
International Returns:
Items purchased outside the UK can be returned within 30 days of order date.
When returning an item from outside the UK please check with your postal service if a customs label is required. If so please declare the package as an “unwanted return” to avoid any import duty from UK Customs.
In the event that UK Import Duty is charged this will be deducted from your refund.
Please ensure that the returned item is posted through a reputable service which requires a signature upon delivery.

CUSTOMS, DUTIES AND TAXES

Customer’s ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once your delivery details are complete. If you select your delivery destination from the dropdown, the price will adjust to show correct VAT rate.
If you have any further queries please use our “Contact Us” form ensuring you state your Name, Email Address and Order Number.
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the recipient to cover these costs. Unfortunately, these charges are out of our control and tend to vary from country to country so we’re unable to predict what your particular charges may be.
For more accurate and current information, we suggest contacting your local customs office who will be able to explain a break down of your duties.
Customers must take full liability for parcels returned to us due to unpaid customs charges and should expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due.